;
  • Products & Applications
  • Resources and Tools
  • Advice & Inspiration
  • About
  • Contact Us
Hurricane Force Tested

NyRock® Rainscreen 032 - Hurricane Force Tested...

Learn More
Functional Fifth Facade - Navigation Menu Carousel Image

Download our NEW whitepaper: functional fifth façade

Download whitepaper
01_NyRock Navigation

Ny and improved stone wool insulation

Learn more
ROCKWOOL Learning

Your learning, your way

Register for ROCKWOOL Learning today
Functional Fifth Facade - Navigation Menu Carousel Image

Flat Roof: Functional Fifth Facade CPD

Explore CPD
1/5
  • Home
  • Products & Applications
    • Products & Applications
    • Products & Applications
    • Products
    • Roof Insulation
      • Roof Insulation
      • Roof Insulation
      • Flat Roof Insulation
        • Flat Roof Insulation
        • Flat Roof Insulation
        • Steel Deck Insulation
        • Concrete Deck Insulation
        • Warm Roof Insulation
        • Metal Roof Insulation
        • Flat Roof Refurbishment
      • Pitched Roof Insulation
        • Pitched Roof Insulation
        • Pitched Roof Insulation
        • Loft Insulation
        • Rafter Insulation
    • Loft Insulation
    • Floor Insulation
      • Floor Insulation
      • Floor Insulation
      • Ground to Floor Insulation
      • Suspended Ground Floor Insulation
      • Floating Floor Insulation
      • Intermediate Floor Insulation
      • Separating Floors
    • Ceiling Insulation
      • Ceiling Insulation
      • Ceiling Insulation
      • Car Park Ceiling Insulation
      • Suspended Ceiling Insulation
      • Basement & Cellar Ceiling Insulation
    • Internal Wall Insulation
      • Internal Wall Insulation
      • Internal Wall Insulation
      • Partition Wall Insulation
        • Partition Wall Insulation
        • Partition Wall Insulation
        • Metal Stud Wall Insulation
        • Timber Stud Wall Insulation
      • Separating Party Wall Insulation
      • Basement Wall Insulation
    • External Wall Insulation
      • External Wall Insulation
      • External Wall Insulation
      • Cavity Wall Insulation
      • Timber Frame Insulation (External Wall)
      • ETICS
      • Metal Wall Insulation
      • Cladded Facade Insulation
        • Cladded Facade Insulation
        • Cladded Facade Insulation
        • Ventilated Facade
    • HVAC Insulation
      • HVAC Insulation
      • HVAC Insulation
      • Pipe Insulation
        • Pipe Insulation
        • Pipe Insulation
        • Hot Pipe Insulation
        • Cold Pipe Insulation
      • Voids And Fire Sealants
      • Ventilation Duct Insulation
    • Passive Fire Protection
      • Passive Fire Protection
      • Passive Fire Protection
      • Structural Protection
        • Structural Protection
        • Structural Protection
        • Steel Structure Fire Protection
      • Fire Penetration
      • Fire-Stopping
        • Fire-Stopping
        • Fire-Stopping
        • Pipework and Trunking
        • Building Services
        • Linear Gaps Seals
      • Fire Rated Ductwork
      • Cavity Barriers
    • Acoustic Insulation
      • Acoustic Insulation
      • Acoustic Insulation
      • Acoustic Wall Insulation
      • Acoustic Ceiling Insulation
      • Acoustic Floor Insulation
    • Other Applications
      • Other Applications
      • Chimney Insulation
      • Shed insulation
      • Garage insulation
    • Sectors
      • Sectors
      • Sectors
      • High Rise Residential
      • Education
      • Healthcare
    • NyRock Technology
  • Resources and Tools
    • Resources and Tools
    • Resources and Tools
    • Tools
      • Tools
      • Tools
      • U-Value Calculator
      • Acoustic Calculator
      • BIM Solutions Finder
      • FIREPRO Solution Finder
      • Load Calculator
      • Flat Roof Zoning Tool
      • HVAC Calculator ROCK-EQ
      • Quantity Calculator
    • Product Documentation
      • Product Documentation
      • Product Documentation
      • Price Lists
      • Declaration of Performance (DOP)
      • Installation Guides
      • Specification Guides
        • Specification Guides
        • Specification Guides
        • The ROCKWOOL Red Book
        • OSCB Contractors Guide
        • Fire Stopping Standard Details Guide
        • HVAC Book
        • Recladding Guide
        • SoundPro
      • CAD Drawings
      • NBS Specifications
      • Thermal Regulation Guides
      • Trade Application Guide
    • Technical Bulletins
    • Building Regulations
    • Resource Hubs
      • Resource Hubs
      • Resource Hubs
      • Social Housing Resource Hub
      • Flat Roof Resource Hub
      • Building Services & HVAC Resource Hub
      • Acoustics Resource Hub
      • Ventilated Facade Resource Hub
      • FirePro Resource Hub
    • Installation Guides
    • U Value Calculator
    • Product Spotlight
  • Advice & Inspiration
    • Advice & Inspiration
    • Advice & Inspiration
    • Knowledge Blog
    • Frequently Asked Questions
    • Case Studies
    • Product Types
      • Product Types
      • Non-Combustible Insulation
      • Insulation Rolls
      • Insulation Slabs
      • Thermal Insulation
    • Learning
      • Learning
      • Learning
      • CPDs
      • ROCKWOOL 360 Virtual Stand
    • Why stone wool
      • Why stone wool
      • Why stone wool
      • Moisture repellence
      • Thermal performance
      • Circularity
      • Acoustics
      • Fire resilience
      • Durability
    • Whitepapers
      • Whitepapers
      • Fifth Facade
        • Fifth Facade
        • Fifth Facade
        • The Functional Fifth Facade
        • Managing Fire Risk in Flat Roofs
    • ROCKWOOL Knowledge Hub
  • About
    • About
    • About
    • Sustainable business
      • Sustainable business
      • Sustainable business
      • Sustainable material
      • Sustainable production
    • News
    • Events
    • Business ethics
      • Business ethics
      • Business ethics
      • Society and people
      • Code of Conduct
    • Trademarks and Policies
    • Careers
      • Careers
      • Careers
      • Working at ROCKWOOL
      • Many possibilities for you
      • Where we operate
      • Vacancies
    • Stockist Finder
  • Contact Us
  • Our Organizations
  • ROCKWOOL Group
  • Rockfon
  • Rockpanel
  • Grodan
  • Lapinus
  1. Terms and Conditions of Purchase



Terms and Conditions of Purchase

1. Interpretation

1.1 In these Conditions

“Buyer” means ROCKWOOL Limited (registered in England and Wales under number 972252)

“Conditions” means the standard terms and conditions of purchase set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Buyer and the Seller

“Contract” means the contract for sale and purchase of the Goods and the supply and acquisition of the Services 

“Delivery Address” means the address stated on the Order

“Goods” means the goods (including any instalment of the goods or any part of them) described in the Order

“Order” means the Buyer’s purchase order to which these Conditions are annexed

“Price” means the price of the Goods and/or the charge for the Services

“Seller” means the person so described in the Order

“Services” means the services (if any) described in the Order

“Specification” includes any plans drawings data or other information relating to the Goods or Services

“Writing” includes telex cable facsimile transmission and comparable means of communication

 

1.2 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended re-enacted or extended at the relevant time

1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation

 

2. Basis of purchase

2.1 The Order constitutes an offer by the Buyer to purchase the Goods and/or acquire the Services subject to these Conditions

2.2 These Conditions shall apply to the Contract to the exclusion of any other terms and conditions on which any quotation has been given to the Buyer or subject to which the Order is accepted or purported to be accepted by the Seller

2.3 The Order will lapse unless within 7 days of its date the Seller unconditionally accepts the Order which the Seller may do either in Writing (in which case the acceptance must also be received by the Buyer within the said period of 7 days) or by delivering the Goods to or providing the Services at the Delivery Address

2.4 No variation to the Order or these Conditions shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.

 

3. Specifications

3.1 The quantity quality and description of the Goods and the Services shall subject as provided in these Conditions be as specified in the Order and/or in any applicable Specification supplied by the Buyer to the Seller or agreed in Writing by the Buyer

3.2 Any Specification supplied by the Buyer to the Seller or specifically produced by the Seller for the Buyer in connection with the Contract together with the copyright design rights or any other intellectual property rights in the Specification shall be the exclusive property of the Buyer. The Seller shall not disclose to any third party or use any such Specification except to the extent that it is or becomes public knowledge through no fault of the Seller or as required for the purpose of the Contract

3.3 The Seller shall comply with all applicable regulations or other legal requirements concerning the manufacture packaging packing and delivery of the Goods and the performance of the Services

3.4 The Seller shall not unreasonably refuse any request by the Buyer to inspect and test the Goods during manufacture processing or storage at the premises of the Seller or any third party prior to despatch and the Seller shall provide the Buyer with all facilities reasonably required for inspection and testing

3.5 If as a result of inspection or testing the Buyer is not satisfied that the Goods will comply in all respects with the Contract and the Buyer so informs the Seller within 7 days of inspection or testing the Seller shall take such steps as are necessary to ensure compliance

3.6 The Goods shall be marked in accordance with the Buyer’s instructions and any applicable regulations or requirements of the carrier and properly packed and secured so as to reach their destination in an undamaged condition in the ordinary course

 

4. Price of goods and services

4.1 The Price of the Goods and the Services shall be as stated in the Order and unless otherwise so stated shall be:-

4.1.1 exclusive of any applicable value added tax (which shall be payable by the Buyer subject to receipt of a VAT invoice)

4.1.2 inclusive of all charges for packaging packing shipping carriage insurance and delivery of the Goods to the Delivery Address and any duties imposts or levies other than value added tax

4.2 No increase in the Price may be made (whether on account of increased material labour or transport costs fluctuation in rates of exchange or otherwise) without the prior consent of the Buyer in Writing

4.3 The Buyer shall be entitled to any discount for prompt payment bulk purchase or volume of purchase customarily granted by the Seller whether or not shown on its own terms and conditions of sales

 

5. Terms of payment

5.1 The Seller shall be entitled to invoice the Buyer on or at any time after the delivery of the Goods or performance of the Services as the case may be and each invoice shall quote the number of the Order

5.2 Unless otherwise stated in the Order the Buyer shall pay the Price of the Goods and the Services within 60 days after the end of the month of receipt by the Buyer of a proper invoice or if later after acceptance of the Goods and Services in question by the Buyer

5.3 The Buyer shall be entitled to set off against the Price any sums owed to the Buyer by the Seller

 

6. Delivery

6.1 The Goods shall be delivered to and the Services shall be performed at the Delivery Address on the date or within the period stated in the Order in either case during the Buyer’s usual business hours PROVIDED THAT if for any reason the Buyer is unable to accept delivery of the Goods on the date or within the period aforementioned the Seller shall at no charge to the Buyer store and safeguard the Goods and shall take all reasonable steps to prevent deterioration of the Goods until delivery

6.2 Where the date of delivery of the Goods or of performance of the Service is to be specified after the placing of the Order the Seller shall give the Buyer reasonable notice of the specified date

6.3 Subject to the proviso contained in 6.1 above the time of delivery of the Goods and of performance of the Services is of the essence of the Contract

6.4 A packing note quoting the number of the Order must accompany each delivery or consignment of the Goods and must be displayed prominently

6.5 If the Goods are to be delivered or the Services are to be performed by instalments the Contract will be treated as a single contract and not severable

6.6 The Buyer shall be entitled at its discretion and on giving reasonable notice to check the progress of the Contract and for this purpose to inspect the Goods and any work thereon during manufacture and before delivery. The Seller shall afford the Buyer every facility for such purpose including access to the Seller’s works at all reasonable times. Any such inspection shall not relieve the Seller from any of its obligations under the Contract or from any obligations existing either at common law or by statute in that connection

6.7 The Buyer shall be entitled to reject any Goods delivered which are not in accordance with the Contract and shall not be deemed to have accepted any Goods until the Buyer has had a reasonable time to inspect them following delivery or if later within a reasonable time after any latent defect in the Goods has become apparent. Without prejudice to the generally of the foregoing in the event that the Buyer cannot reasonably judge that the Goods accord with the Contract until such time as they have been installed or commissioned the Buyer shall not be deemed to have accepted such Goods until the Buyer has had a reasonable time to make such judgement following installation or commissioning of the Goods as the case may be

6.8 The Seller shall supply the Buyer in good time with any instructions or other information required to enable the Buyer to accept delivery of the Goods and performance of the Services

6.9 The Buyer shall not be obliged to return to the Seller any packaging or packing materials for the Goods whether or not any Goods are accepted by the Buyer unless previously agreed in Writing by the Buyer

6.10 If a dispute or difference shall arise concerning delivery of the Goods failure by the Seller to produce a delivery note signed by or on behalf of the Buyer shall in the absence of proof to the contrary be conclusive evidence that the Goods were not delivered. The production of a signed delivery note shall be evidence of delivery only and shall not prejudice any rights the Buyer may otherwise have as provided for in these Conditions

6.11 If the Goods are not delivered or the Services are not performed on the due date then without prejudice to any other remedy the Buyer shall be entitled to deduct from the Price or (if the Buyer has paid the Price) to claim from the Seller by way of liquidating damage for delay 5 per cent of the Price for every week’s delay up to a maximum of 100 per cent

 

7. Risk and property

7.1 Risk of damage to or loss of the Goods shall pass to the Buyer upon delivery to the Buyer in accordance with the Contract

7.2 The property in the Goods shall pass to the Buyer upon delivery unless payment for the Goods is made prior to delivery when it shall pass to the Buyer once payment has been made and the Goods have been apportioned to the Contract

 

8. Warranties and liability

8.1 The Seller warrants to the Buyer that the Goods:

8.1.1 will be of merchantable quality and fit for any purpose held out by the Seller or made known to the Seller in Writing at the time the Order is placed

8.1.2 will be free from defects in design materials and workmanship

8.1.3 will correspond with any relevant Specification or sample

8.1.4 will comply with all statutory requirements and regulations relating to the sale of the Goods their construction method of operation and safety and with any British Standard specifications that may be applicable to the Goods

8.2 The Seller warrants to the Buyer that the Services will be performed by appropriately qualified and trained personnel with due care and diligence and to such high standard of quality as it is reasonable for the Buyer to expect in all the circumstances

8.3 Without prejudice to any other remedy if any Goods or Services are not supplied or performed in accordance with the Contract then the Buyer shall be entitled:

8.3.1 to require the Seller to repair the Goods or to supply replacement Goods or Services in accordance with the Contract within 7 days; or

8.3.2 at the Buyer’s sole option and whether or not the Buyer has previously required the Seller to repair the Goods or to supply any replacement Goods or Services to treat the Contract as discharged by the Seller’s breach and require the repayment of any part of the Price which has been paid

8.4 The Seller shall indemnify the Buyer in full against all liability loss damages costs and expenses (including legal expenses) awarded against or incurred or paid by the Buyer as a result of or in connection with

8.4.1 breach of any warranty given by the Seller in relation to the Goods or the Services

8.4.2 any claim that the Goods infringe or their importation use or resale infringes the patent copyright design right trade mark or other intellectual property rights of any other person except to the extent that that claim arises from compliance with any Specification supplied by the Buyer

8.4.3 any liability under the Consumer Protect Act 1987 in respect of the Goods

8.4.4 any act of omission of any of the Seller or its employees agents or subcontractors in supplying delivering and installing the Goods

8.4.5 any act or omission of any of the Seller’s personnel in connection with the performance of the Services

8.5 Neither the Seller nor the Buyer shall be liable to the other or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of its obligations in relation to the Goods or the Services if they delay or failure was beyond the party’s reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond either party’s reasonable control:

8.5.1 Act of God explosion flood tempest fire or accident

8.5.2 war or threat of war sabotage insurrection civil disturbance or requisition

8.5.3 acts restrictions regulations bye laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority

8.5.4 import or export regulations or embargoes

8.5.5 strikes, lock-outputs or other industrial actions or trade disputes (whether involving employees or either the Seller or the Buyer or of a third party)

 

9. Termination

9.1 The Buyer shall be entitled to cancel the Order in respect of all or part only of the Goods and/or the Services by giving notice to the Seller at any time prior to delivery or performance in which event the Buyer’s sole liability shall be to pay to the Seller the Price for the Goods or Services in respect of which the Buyer has exercised its right of cancellation less the Seller’s net saving of cost arising from cancellation

9.2 The Buyer shall be entitled to terminate the Contract without liability to the Seller by giving notice to the Seller at any time if:

9.2.1 the Seller makes any voluntary arrangement with its creditors (within the meaning of the Insolvency Act 1986) or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction)

9.2.2 an encumbrancer takes possession or a receiver is appointed of any of the property or assets of the Seller

9.2.3 the Seller ceases or threatens to cease to carry on business

9.2.4 the Buyer reasonably apprehends that any of the events mentioned above is about to occur in relation to the Seller and notifies the Seller accordingly

 

10. General

10.1 The Order is personal to the Seller and the Seller shall not assign or transfer or purport to assign or transfer to any other person any of its rights of sub-contract any of its obligations under the Contract without first having obtained the consent of the Buyer in Writing

10.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice

10.3 No waiver by the Buyer of any breach of the Contract by the Seller shall be considered as a waiver of any subsequent breach of the same or any other provision

10.4 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby

10.5 The Contract shall be governed by the laws of England.

More information

Legal Notice

Read more

Acceptable Use Policy

Read more

Privacy Statement

Read more

Terms and Conditions - Purchase

Read more

Terms and Conditions - Sale

Read more

Credit Application

Apply here

Declaration of Performance

Read more

UK Tax Strategy

Read more
Organization ROCKWOOL
  • ROCKWOOL Group
  • Rockfon
  • Rockpanel
  • Grodan
  • Lapinus

Products & Applications

  • Products & Applications
  • Products
  • Roof Insulation
  • Loft Insulation
  • Floor Insulation
  • Ceiling Insulation
  • Internal Wall Insulation
  • External Wall Insulation
  • HVAC Insulation
  • Passive Fire Protection
  • Acoustic Insulation
  • Sectors
  • NyRock Technology

Resources and Tools

  • Resources and Tools
  • Tools
  • Product Documentation
  • Technical Bulletins
  • Building Regulations
  • Resource Hubs
  • Installation Guides
  • U Value Calculator
  • Product Spotlight

Advice & Inspiration

  • Advice & Inspiration
  • Knowledge Blog
  • Frequently Asked Questions
  • Case Studies
  • Learning
  • Why stone wool
  • ROCKWOOL Knowledge Hub

About

  • About
  • Sustainable business
  • News
  • Events
  • Business ethics
  • Trademarks and Policies
  • Careers
  • Stockist Finder

Contact Us

  • Contact Us

ROCKWOOL UK

ROCKWOOL Limited
Registered in England and Wales: 972252
Pencoed, Bridgend
CF35 6NY
United Kingdom

Tel: 01656 862 621

Contact Us
Social
  • Legal Notice
  • Privacy Statement
  • Trademarks and Policies
  • Cookie Declaration
  • Declaration of Performance
  • Price Lists
  • New Customer Credit Application
  • Building Safety Programme (Remediation)
  • Modern Slavery Statement

Copyright© 2025 ROCKWOOL Limited v2.40.55.280

ROCKWOOL Group

  • Africa
  • Asia
  • Australia & New Zealand
  • Europe
  • North America
  • South America
  • Albania (Albanian)
  • All Africa (Français)
  • All Asia (English)
  • All South America (English)
  • Australia (English)
  • Austria (Austrian)
  • Belarus (Russian)
  • Belgium (Dutch)
  • Belgium (Français)
  • Bulgaria (Bulgarian)
  • Canada (English)
  • Canada (Français)
  • China (Chinese)
  • China (English)
  • Croatia (Croatian)
  • Czech Republic (Czech)
  • Denmark (Danish)
  • Estonia (Estonian)
  • Finland (Finnish)
  • France (Français)
  • Germany (German)
  • Greece (Greek)
  • Hungary (Hungarian)
  • India (English)
  • Italy (Italian)
  • Japan (Japanese)
  • Latvia (Latvian)
  • Lithuania (Lithuanian)
  • Luxembourg
  • Malaysia (English)
  • Moldova (Romanian)
  • Netherlands (Dutch)
  • New Zealand (English)
  • Norway (Norwegian)
  • Poland (Polish)
  • Portugal (Portuguese)
  • Republic of Serbia (Serbian)
  • Romania (Romanian)
  • Russia (Russian)
  • Singapore (English)
  • Slovakia (Slovakian)
  • Slovenia (Slovenian)
  • Spain (Spanish)
  • Sweden (Swedish)
  • Thailand (Thai)
  • Turkey (Turkish)
  • UK & Ireland (English)
  • Ukraine (Ukrainian)
  • United States of America (English)
Compare2/3
Compare